3 PAGES 

INTRODUCTION, BODY, AND CONCLUSION

Beau Street Runners, Ltd.

Beau Street Runners, Ltd (BSR) is a courier service with headquarter on Beau Street in a first-tier suburb of a megalopolis severing four co-joined big cities with many different ethiccommunities and massive transportation grids. BSR provides cabs, bicycles, vans and armored trucks for moving important packages between businesses in the various cities and surrounding suburbs (approx. 125 miles along a waterfront and 100 miles wide edging into foothills) in a “northern” climate with significant weather variations.

Obviously, security is an issue for BSR. Currently, they provide training programs on personal security and on the BSR’s standards for securing packages. Their standards are being met in all areas except customer service. Since customer service is about relationship building between customer and the runner, it may be challenging to build a learning solution that satisfies the need. However, your contact at BSR believes that their Runners are their ultimate image. Therefore, this customer problem needs to be fixed and they will do anything at all to fix it.

You have been hired to build a low-tech training solution for these associates. Based on the information below, what are the key cognitive issues, and memory/attention factors that you will consider in your designs? Based on that analysis of the essential learning needs, what learning theories and technologies would be most likely to meet the need? Explain your reasoning and support your opinions in a 2-3 page paper using APA format.
—————————————————————————————————-
BSR Runners:

· Age: 18-28 (average age 31)

· Gender: 68% are male; 32% are female

· Type of work:

· 35% are bicyclists specializing in very small packages of less than $500 value

· 15% are cab drivers

· 17.5% are van drivers

· 18.5% are truck drivers

· 13% are special-agents working only with highly insured packages ($100K plus) and special projects that may require days or weeks (e.g., moving museum pieces)

· 80% of the bicyclists indicate that this is first full-time job

· 25% of all employees indicate that this is a part-time second job

· 79% indicate that they have earned a Brown Belt or higher in at least one martial art while the rest indicate that they attend martial arts training

· Special agents earn more than $100k a year and the other runners are unaware that such agents exist

· When surveyed about the work bicyclists Runners indicated that:

· They enjoy the challenges of navigating the multi-city transportation grid but also find it stressful

· Carry a PDA with GPS, phone, internet and carry technology for tracking and managing packages and signatures from those accepting packages

· They are only paid when they work, so they have no “down time” in which to take training

· They enjoy physical aspects of the job and the high-alert energy they must maintain to stay secure and keep their packages secure.

· Extreme weather was their greatest hazard (after traffic) with winter days reaching into the -10 degree range regularly and summer days often near or over 100 degrees.

· A tally of the last 100 customer service complaints show that:

· 5:8 customers indicated that their courier was “curt” and “uncooperative”

· 3:10 customers indicated that their courier was unable to explain why their package arrived late

· 7:20 indicated that pick-up courier “scared them”, when asked for further information they said the following about individuals in various roles:

· The bicyclist courier’s looked weird and scary – like a cross between street people and a terrorist.

· The cab driver was foreign and didn’t seem to understand me

· The van driver or armored truck drivers and assistants had shifty eyes… always checking around them, I felt like they were waiting for someone to pop out from behind me and attach them.

Your paper should reflect scholarly writing and current APA standards. Please include citations to support your ideas.

How would you answer this question in the attachment?

In the roles of social change agent, leader, and advocate, human services professionals have many responsibilities. At the regional level, multiple or missing standards, guidelines, laws, and regulations may pose challenges to human services professions. As a human services professional, you should be aware not only of your responsibilities, but also of any regional-level challenges you may encounter when attempting to fulfill your responsibilities.

To prepare:

• Select a regional-level challenge related to human and social services professions and/or the roles and responsibilities of human and social services professionals. This should be a challenge you or the human services profession might face when attempting to address issues at the regional level, such as funding or available resources. Regional may include but is not limited to your local community, geographical zone, county, state/province, or surrounding locality.
• Then, think about why addressing the challenge is important to the profession, as well as what difference the challenge’s resolution or improvement might make.

With these thoughts in mind:

By Day 4

Post the name of your region, as well as a brief description of the challenge you selected. Explain why addressing this challenge is important to the profession and what difference its resolution or improvement might make. Explain how you might apply change, leadership, and/or advocacy theories and processes to address the challenge. Describe the ethical challenges that might come into play when attempting to address the challenges. Be specific, and provide examples to illustrate your points.

 

In your first assignment, you conducted a research analysis of the company and proposed strategic solutions to the CEO. As you continue your consulting role, the next task is to deliver a professional development program to the CEO of your chosen organization.

It is important that your program’s proposal be based on your research of emotional intelligence (EI) and specifically details how a new incentive program, based on an EI management approach, will:

• Foster teamwork.
• Strengthen interpersonal relationships.
• Enhance communication.
• Increase overall performance.
• Benefit not only managers but the bottom-line.

Instructions

Write a 5–7 page, double-spaced proposal that includes the following components:

1. EI and Motivation:
   • Which of the EI building blocks would impact management’s ability to enhance employee performance and job satisfaction?
   • Based on your research on motivational theory, describe which motivational theory you would utilize to influence the members of the organization and aid in helping to resolve the issue. Provide examples to support your solution.
2. EI and Social Skills and Decision Making:
   • Explain how the core concepts of emotional intelligence would enhance the decision-making efficacy of the management team.
3. Effective Teams:
   • Describe the core attributes of an effective team and the strategies you would implement to develop team dynamics that will benefit the organization.
4. Reward Systems:
   • Create an effective reward system for this organization based on how you want to resolve the organizational issue. Determine the strategies you would incorporate to motivate employees and influence behavior.
5. References and Citations:
   • Go to the Strayer University Online Library to locate two quality resources.
   • In-text citations are required when paraphrasing or quoting another source.
6. Formatting and Writing Standards:
   • This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course.

Confidentiality: Since you will be addressing real issues in real organizations in your assignments, it is important to respect confidentiality. Feel free to use an alias for any company or individuals you might mention in your assignments. Remember that all discussions about these organization should only occur within this course and not be shared with people outside the course.

The specific course learning outcome associated with this assignment is:

• Develop a proposal for a program to help managers use reward systems and emotional intelligence to motivate team members.

 

Step 1 – Read the Information Below

We have all worked in a group or team at some point in our careers. A team is brought together to achieve a common goal. The team needs to have members who have complementary skills and who are committed to a common purpose to achieve performance goals. However, teams don’t move immediately toward performing, but instead evolve over time. There are five stages of group and team development:

1. Forming: Getting oriented and getting acquainted. High degree of uncertainty as members as they try to figure out who is in charge.
2. Storming: Personalities start to emerge, along with roles and conflicts within the group.
3. Norming: In the third stage conflicts are resolved, relationships developed, harmony and unity surfaces.
4. Performing: The members concentrate on solving problems and completing the assigned task.
5. Adjourning: Members prepare to disband. Some members may be reassigned, terminated from the group or the group is resolved.

Think about a time when you joined a new group—it could be at work, in a family setting or with a social group.

Step 2 – Post a Response

Respond to the following:

• Which of the five stages was the most challenging for the group to work through, and why?
• How might you have helped the group work through that stage differently based upon what you know now about the five stages of group and team development?