1. Take a look at the Rubric provided in this discussion forum.
2. Post your original response by completing the task below.
3. Respond to 1 other post. Add 1 in-text citation and of course, add the citation in your reference section. APA style required.
3. Read the case on Datatronics corporation.
E-Z RP has been successfully serving small and medium-size businesses while leaving larger customers for firms like Datatronics. When Datatronics acquires E-Z RP this all changes (see Appendix B for new organization chart).
Datatronics has a very different approach to customer service. It is a good idea to compare customer service at E-Z RP and then at Datatronics in order to contrast their two very different approaches.
- Complete the chart in this document Datatronics Customer Service.docx
- Post your finish work in the discussion forum.
- Respond to another post by providing your professional thoughts on a specific section.