Discussion

Instruction:

1. Take a look at the Rubric provided in this discussion forum.

2. Post your original response by completing the task below.

3. Respond to 1 other post. Add 1 in-text citation and of course, add the citation in your reference section. APA style required.

3. Read the case on Datatronics corporation.

E-Z RP has been successfully serving small and medium-size businesses while leaving larger customers for firms like Datatronics. When Datatronics acquires E-Z RP this all changes (see Appendix B for new organization chart).

Datatronics has a very different approach to customer service. It is a good idea to compare customer service at E-Z RP and then at Datatronics in order to contrast their two very different approaches.

Task:

  • Complete the chart in this document Datatronics Customer Service.docx
  • Post your finish work in the discussion forum.
  • Respond to another post by providing your professional thoughts on a specific section.