For this part, you will prepare an application paper that answers the following essential question: How can computers and medical software programs benefit a medical office?
MAAT245 – Medical Office Procedures/Electronic Records
Portfolio Project Directions and Rubrics
This Assessment is worth 30% of your overall grade
Course Outcomes Completing this Assessment will help you to:
Simulate administrative medical office protocols & procedures: scheduling, systems, records, files and inventory.
Exhibit interpersonal, time management, and organizational skills essential for the daily operation of the medical practice.
Using computers to create and utilize electronic medical records. Apply management principles to implement medical practice policies within legal and
ethical guidelines. Perform bookkeeping procedures.
Program Outcomes Completing this Assessment will help you to:
Apply coding, billing, records management and scheduling skills to administrative healthcare industry standards.
Perform diverse administrative responsibilities including the management and processing of information and the organization and design of communication procedures.
Institutional Outcomes Completing this Assessment will help you to:
Employ information literacy skills through the effective use of technology and information resources to accomplish a goal.
Develop thinking processes and utilize learning strategies to understand their metacognitive abilities.
Transfer knowledge from life lessons and formal instruction to new situations as evidence of relational learning.
Demonstrate proficient mathematic and communication (written and oral) skills as required in the workplace. (partial)
Purpose of Assessment
Bryant & Stratton College is committed to your personal, academic, and professional
success. MAAT245 is a course that teaches you how to operate and organize a medical
practice through the use of digital medical office software applications. The software
allows you to master appointment-setting, patient health record management, medical
diagnoses and procedural coding, patient billing, and the patient’s financial
transactions in a practice. The purpose of this Portfolio Project is to give you real world
experience as a future medical administrative assistant and to aid in building your
employability portfolio.
Your portfolio is intended to be a place where you collect your work and showcase your
achievements; a place where you can demonstrate intellectual growth and career
readiness through the compilation of various pieces of work you have accumulated
throughout your degree program. Building the portfolio throughout your academic
career will allow you to set goals, establish a plan for growth, and stay on course for
graduation and life-long learning achievements. The Portfolio Project for MAAT245
was designed to improve your research and writing skills, as well as provide you with
pieces that you can include in your portfolio.
MAAT245 – Portfolio Project Directions and Rubrics 2
Deadlines Deliverable items for the Portfolio Project will be required at various points during the course. The timeline is as follows:
Assignment Due Date
Assignment for Submission
Grading Scale
Due by the end of Week 3 at 11:59 pm, ET.
Submit Portfolio Project Part 1: Application Paper.
Submission will be worth 20% of your overall Portfolio Project grade.
Due by the end of Week 4 at 11:59 pm, ET.
Portfolio Project Part 2: New Intern Orientation Newsletter Discussion.
Participation will be worth 10% of your overall Portfolio Project grade.
Due by the end of Week 5 at 11:59 pm, ET.
Portfolio Project Part 3: New Intern Orientation Newsletter Rough Draft and Peer/Instructor Feedback Discussion.
Participation will be worth 20% of your overall Portfolio Project grade.
Due by the end of Week 7 at 11:59 pm, ET.
Submit Portfolio Project Part 4: New Intern Orientation Newsletter Final Copy.
Submission will be worth 40% of your overall Portfolio Project grade.
Due by the end of Week 7 at 11:59 pm, ET.
Submit Portfolio Project Part 5: Reflection.
Submission will be worth 5% of your overall Portfolio Project grade.
Due by the end of Week 7.5 at 11:59 pm, ET.
Portfolio Project Part 6: Upload your project to your electronic portfolio account.
Submission will be worth 5% of your overall Portfolio Project grade.
Directions
For this Portfolio Project, you are the Medical Office Manager at XYZ Family Practice.
There are six (6) separate parts to this Portfolio Project, each with a separate
submission deadline. Carefully review all project directions and contact your
instructor with any questions.
Requirements Use the following organization pattern for Parts 1 and 5 of this Portfolio Project:
APA Formatting
12-point Times New Roman or Arial font One-inch margins Double-spaced Page numbers in the top right corner
APA Citations
References Page o A minimum of six (6) scholarly and credible references.
Three (3) for Part 1. Three (3) for Part 5.
o Do not use blogs, wikis, or coding how to websites (i.e. About.com or Wikipedia).
In-text citations
MAAT245 – Portfolio Project Directions and Rubrics 3
Week 3 – Part 1: Application Paper
You are the Medical Office Manager at XYZ Family Practice. In your role as Office Manager, you must educate your staff on updates and changes in the field.
For this part, you will prepare an application paper that answers the following essential question: How can computers and medical software programs benefit a medical office?
In at least two (2) pages, compose an application paper that contains the following:
Cover page
Include: your name, college name, course name, program name, campus name, date, and instructor’s name.
See the Student Resources to locate an APA Template. Introduction
Clearly introduce the project.
Give a brief overview of computers and medical software’s use in a medical office.
Body
Describe various software and their uses in the medical office.
Describe the benefits of using computers and medical software in a medical office.
Describe any limitations or precautions when using medical software (privacy issues, training issues), and address how to use this software safely and accurately.
Critically examine the scholarly and credible sources you selected in order to describe how using computers and medical software programs to create and utilize medical records will benefit the office.
Generate at least one (1) essential or topical question(s), and answer them, in relation to the use of computers and medical software in a medical office.
Please refer to the grading rubric below for Portfolio Project Part 1.
Directions for Parts 2, 3, and 4: New Intern Orientation Newsletter Deliverables Please be sure to read the directions for each part to ensure you get full credit and complete each part of the project correctly, accurately, and on time.
Directions You are the Medical Office Manager at XYZ Family Practice. Using your textbook for guidance, create an orientation guide for “new interns” in a medical office using the newsletter template in MS Publisher or MS Word. Be Creative! Your newsletter will most likely be multiple pages, so be sure to add color, pictures and font that is readable and professional.
MAAT245 – Portfolio Project Directions and Rubrics 4
Required Newsletter Sections & Headings
Introduction: Policies & Procedures, and an introduction to XYZ Family Practice (include what the newsletter will contain)
Internship Duties, Calendar & Work Hours Community Resources Maintaining Office Equipment HIPAA and Emailing/Compliance & Computer Medical Resources on Internet Inventory Management Maintaining Patient Records Filing Telephone: Techniques & Handling Emergency Calls Scheduling Appointments Patient Education Banking Tasks Any other additional information you want to add
Week 4 – Part 2: New Intern Orientation Newsletter Discussion For this part of the Portfolio Project, you will begin to formulate your approach in creating a New Intern Orientation Newsletter. This is your opportunity to ask questions, collaborate with your peers and get feedback from your instructor.
In your Initial Post, respond to the following questions:
What is the purpose of this project?
What medium will you use and why (Publisher or Word)? Where will you find information for the required newsletter sections? What ideas do you have to make your newsletter authentic? What questions/concerns do you have about this project?
In your Follow-up Posts, provide constructive feedback to at least two classmates in order to help answer their questions, and/or guide them towards helpful sources. Please refer to the grading rubric below for Portfolio Project Part 2 Discussion.
Week 5 – Part 3: Newsletter Rough Draft and Peer/Instructor Feedback Discussion In your Initial Post, submit a Rough Draft of your New Intern Orientation Newsletter that contains at least six (6) completed sections.
In your Follow-up Posts, provide constructive feedback that is reflective of the final copy (Part 4) rubric for at least two classmates. Please refer to the grading rubric below for Portfolio Project Part 3 Discussion.
Week 7 – Part 4: New Intern Orientation Newsletter Final Copy Upload and submit your final copy of your New Intern Orientation Newsletter. Please refer to the grading rubric below for Portfolio Project Part 4.
MAAT245 – Portfolio Project Directions and Rubrics 5
Week 7 – Part 5: Portfolio Project Reflection In at least two pages, compose a reflection summary that addresses the following items, and includes an Introduction and Conclusion:
How will you use the skills and knowledge gained from Medical Office Procedures/Electronic Health Records in your practice as a medical assistant or medical administrative assistant (biller and/or coder)?
Why is this information and skill set important? Describe how electronic medical record keeping (filing and billing) impacts
the front office. What happens if the front office runs inadequately? What are the consequences of poor office management? How does this reflect
on the office, physician, and medical staff? How can you ensure that the front office runs smoothly and efficiently in
the office/organization you will work in? Please refer to the grading rubric below for Portfolio Project Part 5.
Week 7.5 – Part 6: Submission to your Electronic Portfolio Account Apply any further feedback from your instructor to revise and edit your complete
project. After finalizing Parts 1, 4 and 5, upload your Portfolio Project to your electronic
portfolio account.
You will have three (3) separate files for this Portfolio Project: 1. Application Paper
2. New Intern Orientation Newsletter (Final Copy)
3. Portfolio Project Reflection You will be graded solely on your submission to your electronic portfolio account. This
will be graded as all or nothing: 100 or 0
MAAT245 – Portfolio Project Directions and Rubrics 6
MAAT245 – Portfolio Project Part 1 Rubric
Criteria
Exceeds Expectations
Meets Expectations
Below Expectations
Points
Application Paper
60 points
60-54 points
Answers the essential question by thoroughly describing the benefits of using computers or medical software by providing clear and relevant examples. Describes various medical software, their uses and limitations with specific details. Generates more than one essential/topical question and answers the question(s) thoroughly and accurately. Critically examines their sources to thoroughly describe how using computers and medical software will benefit the office.
53-42 points
Answers the essential question by
describing the benefits of using computers and medical software. Briefly describes various medical software, their uses and limitations. Generates at least one other essential/topical question and answers the question accurately. Critically examines their sources to briefly describe how using computers and medical software will benefit the office. May contain few inaccuracies or errors in the information provided.
41-0 points
Does not answer the essential question, and/or does not describe the benefits of using computers and/or medical software. Does not describe various medical software, their uses, and/or limitations. Does not generate at least one other essential/topical question and/or does not answer the question accurately. Does not critically examine their sources to describe how using computers and/or medical software will benefit the office. Contains several inaccuracies and/or errors in the information provided.
Organization
15 points
15-14 points
Includes more than two pages of
content. The paper is fluent and effortlessly understandable. The pattern of organization is appropriate for the project and flows. Cover page and reference page are included, and includes all required information. Introduction provides a clear and detailed overview of the project and computer/software in the medical office.
13-11 points
Includes at least two pages of content. The presentation is organized in a clear and logical manner. Cover page and reference page are included, and includes all required information. Introduction provides a brief overview of the project and computer/software in the medical office.
10-0 points
Includes less than two pages of
content. The presentation is not organized clearly and/or logically. Cover page and/or reference page is missing, and/or does not include all the required information. Introduction is missing, does not provide a brief overview of the project and/or computer/software in the medical office.
APA Formatting
15 points
15-14 points
Document adheres to APA guidelines (Times New Roman or Arial 12-point font, double spaced, page numbers, and one-inch margins) with no errors. Provides support from more than three scholarly and credible sources that are properly cited in APA format (reference page and in-text citations), with no errors in citations.
13-11 points
Document adheres to all APA
guidelines, may contain few errors. Provides support from at least three scholarly and credible sources that are properly cited in APA format (reference page and in-text citations), may contain few errors in citations.
10-0 points
Document does not adhere to all APA guidelines, and/or contains several errors. Provides support from less than three scholarly and credible sources, sources are not properly cited in APA format (reference page and in-text citations), and/or contain several errors in citations. There is evidence of plagiarism.
Mechanics 10
points
10-9 points
Student makes no errors in grammar, spelling, and punctuation. All writing is of a professional level.
8-7 points
Student makes three or fewer errors in grammar, spelling or punctuation.
6-0 points
Student makes four or more errors in grammar, spelling and/or
punctuation.
MAAT245 – Portfolio Project Directions and Rubrics 7
Instructor Comments
Total Points
MAAT245 – Portfolio Project Directions and Rubrics
MAAT245- Portfolio Project Part 2 Discussion Rubric
7
Criteria
Exceeds Expectations
Meets Expectations
Below Expectations
Points
Newsletter Discussion
Initial Post 50
points
50-45 points
Initial Post addresses and meets all questions and requirements by providing specific and explicit details and ideas, and asks beneficial questions. Constructively and productively utilizes the discussion forum to collaborate with peers, ask questions, and get feedback in order to build their newsletter.
44-35 points
Initial Post addresses and meets all questions and requirements by providing details and ideas, and asks useful questions. Productively utilizes the discussion forum to collaborate with peers, ask questions, and get feedback in order to build their newsletter.
34-0 points
Initial Post does not address and/or meet all questions and requirements, and/or does not provide details, ideas, and/or ask useful questions. Does not productively utilize the discussion forum to collaborate with peers, ask questions, and/or get feedback in order to build their newsletter.
Newsletter Discussion Follow-up
Posts
40 points
40-36 points
Responds with constructive feedback to more than two classmates. Provides helpful and detailed answers to their classmates’ questions, and guides them towards helpful and appropriate sources.
35-28 points Responds
with fairly constructive feedback to
at least two classmates. Provides helpful and appropriate answers to their classmates’ questions, and guides them towards helpful sources.
27-0 points
Responds with unconstructive feedback, and/or responds to less than two classmates. Provides answers to their classmates’ questions that may not be helpful, and/or does not guide them towards helpful sources.
Mechanics 10
points
10-9 points
Student makes no errors in grammar, spelling, and punctuation. All writing is of a professional level, with no “text” or “chat” language.
8-7 points
Student makes three or fewer errors in grammar, spelling or punctuation. Writing is clear with no “text” or “chat” language.
6-0 points
Student makes four or more errors in grammar, spelling and/or punctuation. Some “text” or “chat” language is used.
Instructor
Comments
Total
Points
MAAT245 – Portfolio Project Directions and Rubrics
MAAT245- Portfolio Project Part 3 Discussion Rubric
8
Criteria
Exceeds Expectations
Meets Expectations
Below Expectations
Points
Newsletter Rough Draft
Initial Post
50 points
50-45 points
Submits a rough draft of their newsletter that contains more than six sections that are completed. Constructively and productively utilizes the discussion forum to collaborate with peers, ask questions, and get feedback in order to build and improve their newsletter.
44-35 points
Submits a rough draft of their newsletter that contains at least six sections that are completed. Productively utilizes the discussion forum to collaborate with peers, ask questions, and get feedback in order to build and improve their newsletter.
34-0 points
Submits a rough draft of their newsletter that contains less than six sections that are completed. Does not productively utilize the discussion forum to collaborate with peers, ask questions, and/or get feedback in order to build and/or improve their newsletter.
Newsletter Rough Draft
Follow-up Posts
40 points
40-36 points
Responds with constructive feedback to more than two classmates that is reflective of the final copy (Part 4) rubric. Provides beneficial and valuable feedback about their classmates’ rough draft, and answers to their questions.
35-28 points
Responds with fairly constructive feedback to at least two other classmates that is reflective of the final copy (Part 4) rubric. Provides useful feedback about their classmates’ rough draft, and helpful answers to their questions.
27-0 points
Responds to less than two other classmates, and/or feedback is not reflective of the final copy (Part 4) rubric. Provides unconstructive feedback about their classmates’ rough draft, and/or unhelpful answers to their questions.
Mechanics
10 points
10-9 points
Student makes no errors in grammar, spelling, and punctuation. All writing is of a professional level, with no “text” or “chat” language.
8-7 points
Student makes three or fewer errors in grammar, spelling or punctuation. Writing is clear with no “text” or “chat” language.
6-0 points
Student makes four or more errors in grammar, spelling and/or punctuation. Some “text” or “chat” language is used.
Instructor
Comments
Total
Points
MAAT245 – Portfolio Project Directions and Rubrics 9
MAAT245 – Portfolio Project Part 4 Rubric
Criteria
Exceeds Expectations
Meets Expectations
Below Expectations
Points
Quality of Newsletter
60 points
60-54 points
Includes all required newsletter components supported with examples and details. Each of the components contains detailed and accurate medical terms, office protocol, and medical issues. Newsletter was very creative, and professional in manner and tone.
53-42 points
Includes all 13 required newsletter components that are generally supported with details. Components contain generally accurate medical terms, office protocol, and medical issues. Newsletter was overall creative, and generally professional in manner and tone. May contain few inaccuracies or errors in the information provided.
41-0 points
Does not include all 13 required newsletter components, and/or components are not supported with details. Components do not contain accurate medical terms, office protocol, and/or medical issues, and/or is missing them entirely. Newsletter lacks creativity, and professional in manner and tone. Contains several inaccuracies and/or errors in the information provided.
Formatting
20 points
20-18 points
Newsletter is in the proper format using MS Word or Publisher. Document is organized in a clear and logical manner and is in standard newsletter format. Includes all appropriate headings and summaries of all major points.
17-14 points
Newsletter is in the proper format using MS Word or Publisher. Document is generally organized and is in standard newsletter format. Includes appropriate headings and summaries of major points.
13-0 points
Newsletter is not in the proper format, and/or did not use MS Word or Publisher. Document is not organized in standard newsletter format, and/or is missing appropriate headings and/or summaries of major points.
Mechanics 20
points
20-18 points
Student makes no errors in grammar, spelling, and punctuation.
17-14 points
Student makes three or fewer errors in grammar, spelling or punctuation.
13-0 points
Student makes four or more errors in grammar, spelling and/or
punctuation.
Instructor
Comments
Total
Points
MAAT245 – Portfolio Project Directions and Rubrics 10
MAAT 245 – Portfolio Project Part 5 Reflection Rubric
Criteria
Exceeds Expectations
Meets Expectations
Below Expectations
Points
Reflection Content
60 points
60-54 points
All questions and directives are clearly and logically answered. Responses articulate clear understanding of core concepts. Work fully supports and develops ideas.
53-42 points
All questions and directives are generally answered, may need more detail. Responses demonstrate understanding of course concepts. Work supports and develops ideas, but there are points of confusion or inaccuracies.
41-0 points
All questions or directives are not answered. Responses may demonstrate need for further review of materials. Ideas are stated but not fully developed or supported.
Organization
15 points
15-14 points
Reflection is more than two pages in length. Document is organized in standard essay format. Introduction contains a thesis statement that is clear and well-organized. Supporting paragraphs are organized around topic sentences. Conclusion restates thesis concept without introducing new ideas.
13-11 points
Reflection is at least two pages in length. Document is organized in a standard essay format. Provides an Introduction, may be under- developed or contain few errors. Paragraphs are logically organized but may lack topic sentences. Conclusion restates thesis concept, but may introduce new ideas.
10-0 points
Reflection is less than two pages in length. Document is not organized in standard essay format. May not provide Introduction or Conclusion, or may lack supporting information. Paragraphs may lack structure, are illogical, or may contain several errors.
Formatting
15 points
15-14 points
Document adheres to APA guidelines (Times New Roman or Arial 12-point font, double spaced, page numbers, and one-inch margins) with no errors. Provides support from more than three scholarly and credible sources that are properly cited in APA format (reference page and in-text citations), with no errors in citations.
13-11 points
Document adheres to all APA
guidelines, may contain few errors. Provides support from at least three scholarly and credible sources that are properly cited in APA format (reference page and in-text citations), may contain few errors in citations.
10-0 points
Document does not adhere to all APA guidelines, and/or contains several errors. Provides support from less than three scholarly and credible sources, sources are not properly cited in APA format (reference page and in-text citations), and/or contain several errors in citations. There is evidence of plagiarism.
Mechanics 10
points
10-9 points
Student makes no errors in grammar, spelling, and punctuation.
8-7 points
Student makes three or fewer errors in grammar, spelling or punctuation.
6-0 points
Student makes four or more errors in grammar, spelling and/or
punctuation.
Instructor
Comments
Total
Points
